We may ask for a credit card when scheduling to hold your appointment time, but you may pay by cash, personal check or credit card at the time of service.

Totally! Each of our team members goes through an extensive training period before stepping foot in a customer’s home. We have a lot invested in our teams and it shows in each and every clean. Training is ongoing to match all new products and new methods emerge on the market. Our managers perform quality checks to ensure that you receive the best possible service. With the systems we have in place, you can feel comfortable knowing that you’ll always receive the highest quality clean.

We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. Our cleaning specialists' job is to learn your home, be familiar with it, and to train the other specialists how to deliver the quality that you expect. In addition, we notate how you (the customer) likes your home to be cleaned.

Our deep clean is where we give in depth attention to those areas or things that may not be included in our standard cleaning. Our deep cleaning consist in cleaning all the areas in your home you'd expect, such as baseboards, window sills and door ledges – removing the dust and grime buildup. Also cleaning along the top of the walls to remove any cobwebs and dust up high. With our deep clean, we take extra time to pay closer attention to detailed cleaning. We suggest our deep clean package for your first booking.

We love pets, and will be very careful around them. We preferable request that all customer place all pets away to ensure safety and comfort for both the pets and cleaners. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous.

Absolutely, we back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.

Yes! Tips are acceptable.

Modifying your schedule is simple. There’s no question that life can be unpredictable. But, you’ll never need to worry when something unexpected arises. If you have to change a cleaning date, just let us know as soon as possible. We do appreciate notification at least 24 hours in advance, so we can easily reschedule your clean. To reschedule or cancel please call us at (833) 464-2843 or email us at adreamtouchcleaning@gmail.com.

If your appointment falls on a holiday, its not problem for us. We are able to still complete all cleanings, if scheduled.

None. Our cleaning specialists will arrive at your home with our own cleaning products and equipment.

Please give us a call within 24 hours and we will re-clean the area, free of charge.

We are here for you! To allow us to be most efficient, it is helpful if you pick up toys, laundry, household items, and clutter before the team arrives. This allows us to move through your home more quickly, which can lessen the cost. Leave fresh linens out so we can change the bedding and towels. And put away any important documents and valuables. No worries though, we’re ready to tackle messes, and will neatly pile and arrange any items left on floors or furniture.

It's your choice, but giving us ready access to your home on your day of service is important. Many of our customers prefer to give us a key. Others leave a key in a safe place or provide codes for the garage and/or alarm system. Should you choose to give us a key, it will be stored in a locked key storage device to which only our managers have access. The key is issued to the cleaning team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container.

Fees are based on the condition and size of the home. It is best to contact the local The Maids office serving your area for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. Enter your zip or postal code on our homepage to find your local provider. Offices provide free, no obligation estimates for cleaning service right over the phone!